Email

General enquiries:
info@warmguide.co.uk

Please include the page URL if the message relates to a specific guide.

What to include

For heating or boiler questions, include the symptom, whether it affects one room or the whole home, and (if relevant) the boiler make/model and any fault code shown.
Do not include sensitive personal information.

Important safety note

If there is a smell of gas, signs of a leak, carbon monoxide alarm activation, or a boiler fault that appears unsafe, stop and contact a qualified engineer.
In an emergency, contact the relevant emergency services or gas emergency number for the UK.

Response times

Messages are typically answered within a few working days. There is no guarantee of an individual response.